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PLEASE READ THESE TERMS CAREFULLY.
By registering for an account or accessing or using the 3PLicity platform, you agree to be bound by these Terms of Service. If you do not agree, do not register or use the Service. You must be at least 18 years old and have authority to bind your organization to these Terms.
IMPORTANT — DISPUTE RESOLUTION.
Section 12 of these Terms contains an agreement to resolve disputes through binding arbitration and a waiver of class action rights. Please read Section 12 carefully. You have 30 days from the date you first accept these Terms to opt out of the arbitration agreement as described in Section 12.7.
1. Parties and Acceptance
1.1 Contracting Party.
These Terms of Service ("Terms") are entered into between Alset, Inc., a corporation organized under the laws of the State of Delaware, with its principal place of business at 200 Continental Drive, Suite 401, Newark, Delaware 19713 ("Alset," "we," "us," or "our"), and the entity or individual registering for or using the Service ("Customer," "you," or "your"). 3PLicity is a software-as-a-service product operated by Alset, Inc.
1.2 Acceptance by Registration.
By completing the account registration process, accessing the Service, or using any feature of the Service, Customer accepts and agrees to be bound by these Terms and the Privacy Policy available at 3plicity.com/privacy, which is incorporated herein by reference. No signature is required — registration constitutes acceptance.
1.3 Authority.
If you are registering on behalf of a company or other legal entity, you represent and warrant that you have authority to bind that entity. If you lack such authority, do not register or use the Service.
1.4 Updates to Terms.
Alset may update these Terms at any time. We will notify you via email to the address on file at least 30 days before material changes take effect. Continued use of the Service after the effective date of any update constitutes acceptance. If you reject a material change, you may terminate your account before the effective date.
2. Definitions
Service
The 3PLicity software-as-a-service platform, including all features, APIs, integrations, updates, and documentation made available by Alset, Inc. at app.3plicity.com and associated domains.
3PL Operator
A Customer who registers for the Service to manage warehouse receiving, inventory, fulfillment, and shipping operations on behalf of one or more merchant clients.
Merchant
An entity or individual invited by a 3PL Operator to access a designated workspace within the Service to create purchase orders and sales orders and monitor inventory and order status.
Order
Any purchase order (PO) or sales order (SO) created and processed through the Service, from creation through fulfillment or shipment.
Customer Data
All data, content, and information submitted, uploaded, or otherwise provided by Customer or its Merchants through the Service, including order data, inventory data, and shipment records.
Proprietary Information
Any non-public business, technical, or financial information disclosed by one party to the other in connection with these Terms.
3. The Service
3.1 License Grant.
Subject to these Terms and payment of applicable fees, Alset grants Customer a non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service during the term of these Terms solely for Customer's internal business operations.
3.2 What the Service Includes.
The Service provides a shared operational workspace for 3PL operators and their merchant clients. Core features include: unlimited merchant workspaces; purchase order and sales order management; line-by-line receiving against POs with discrepancy capture; per-merchant inventory management with location and bin tracking; a structured pick-pack fulfillment workflow with validation; shipping status and carrier tracking visible to both the 3PL and its merchants; role-based access controls; and a full audit trail on every action. Integrations with third-party ecommerce platforms (including Shopify, Amazon Seller, and TikTok Shop) are available and subject to these Terms.
3.3 Multi-Tenant Architecture.
The Service is multi-tenant. Each 3PL Operator account may contain multiple Merchant workspaces. Merchant data is logically isolated — each Merchant accesses only their own workspace, orders, and inventory. 3PL Operators retain administrative access across all Merchant workspaces within their account.
3.4 Merchant Responsibility.
3PL Operators are solely responsible for inviting, managing, and revoking Merchant access. Alset is not a party to any agreement between a 3PL Operator and its Merchant clients. By inviting a Merchant, the 3PL Operator warrants that it has the right and authority to share operational data with that Merchant within the Service.
3.5 Technical Support.
Alset will provide Customer with reasonable technical support via email at support@3plicity.com on business days. Alset will use commercially reasonable efforts to respond to support requests within one (1) business day. Alset has no obligation to provide support for issues caused by Customer's equipment, third-party software, or Customer's misuse of the Service.
3.6 Service Availability.
Alset will use commercially reasonable efforts to maintain Service availability of 99.5%, measured monthly, excluding scheduled maintenance, holidays, and causes outside Alset's reasonable control. Alset will provide advance notice of scheduled maintenance where reasonably practicable. For each period of downtime exceeding one (1) consecutive hour, Customer may request a service credit equal to 5% of that month's fees, up to a maximum credit of one (1) week's fees per calendar month. Credits are applied to future invoices and are not redeemable for cash. To receive a credit, Customer must notify Alset within 24 hours of the downtime event.
3.7 Modifications to the Service.
Alset reserves the right to modify, update, or discontinue features at any time. We will provide reasonable notice of material changes. Continued use after such notice constitutes acceptance.
4. Restrictions and Customer Responsibilities
4.1 Restrictions.
Customer will not, directly or indirectly: (a) reverse engineer, decompile, disassemble, or attempt to discover the source code or underlying structure of the Service; (b) modify, translate, or create derivative works based on the Service; (c) use the Service for timesharing, service bureau, or similar purposes for the benefit of third parties outside Customer's account; (d) license, sell, resell, rent, lease, transfer, or sublicense the Service; (e) remove any proprietary notices or labels; (f) access the Service to build a competing product or service; (g) use automated agents, scrapers, or scripts to extract data from the Service without prior written consent; or (h) use the Service for any unlawful purpose.
4.2 Customer Equipment.
Customer is responsible for obtaining and maintaining all equipment, software, and internet connectivity required to access the Service. Customer is responsible for the security of its equipment, account credentials, and all activity that occurs under Customer's account.
4.3 Account Security.
Customer must notify Alset immediately at support@3plicity.com upon becoming aware of any unauthorized access or suspected breach. Alset will not be liable for any loss or damage resulting from Customer's failure to maintain account security.
4.4 Compliance.
Customer represents and warrants that it will use the Service in compliance with all applicable federal, state, and local laws and regulations, including those governing data privacy, export control, and consumer protection. Customer agrees to indemnify Alset against any damages arising from Customer's violation of applicable laws in connection with its use of the Service.
4.5 Export Controls.
Customer may not export, re-export, or transfer access to the Service in violation of U.S. export control laws or regulations of any applicable jurisdiction.
4.6 Responsibility for Merchants.
3PL Operators are fully responsible for the conduct and compliance of Merchants accessing the Service through their account. Operators must ensure Merchants comply with these Terms.
5. Fees, Billing, and Payment
5.1 Usage-Based Pricing.
The Service is priced at $0.10 (ten cents) USD per Order processed through the Service. There are no monthly minimums, no seat fees, no per-merchant fees, and no setup fees. Customer pays only for Orders actually processed.
5.2 What Counts as an Order.
Each purchase order (PO) or sales order (SO) processed through the Service constitutes one (1) billable Order. An Order is counted when it is marked as fulfilled or shipped within the Service. All Orders processed within a 3PL Operator's account — including those created by invited Merchants — are billed to the 3PL Operator.
5.3 Billing Cycle.
Usage fees are calculated and billed monthly. At the end of each calendar month, Alset totals the Orders processed and charges the applicable fees to Customer's payment method on file. Alset will provide an itemized billing summary each month.
5.4 Payment Processing.
Payments are processed by Stripe, Inc. ("Stripe"). By providing payment information, Customer also agrees to Stripe's Terms of Service and Privacy Policy. Alset does not store credit card numbers or other sensitive payment card data on its servers.
5.5 Late Payment.
Unpaid amounts past the due date are subject to a finance charge of 1.5% per month on the outstanding balance, or the maximum rate permitted by applicable law, whichever is lower, plus all reasonable costs of collection. Alset may suspend access to the Service if payment remains outstanding for more than seven (7) days after the due date.
5.6 Billing Disputes.
If Customer believes Alset has billed incorrectly, Customer must contact Alset within sixty (60) days of the billing date in which the error appeared. Alset will investigate and, if an error is confirmed, issue a credit toward future usage. Billing disputes do not suspend payment obligations for undisputed amounts.
5.7 Price Changes.
Alset may change the per-order fee upon at least thirty (30) days' prior written notice. Continued use of the Service after the effective date constitutes acceptance of the new pricing.
5.8 Taxes.
Fees are exclusive of all applicable taxes. Customer is responsible for all taxes, levies, or duties associated with use of the Service, excluding taxes based on Alset's net income.
5.9 No Refunds.
All usage fees are non-refundable once charged, except as expressly required by applicable law or confirmed as a billing error under Section 5.6.
6. Confidentiality and Proprietary Rights
6.1 Confidentiality Obligations.
Each party agrees to: (a) take reasonable precautions to protect the other party's Proprietary Information using at least the same care it uses for its own confidential information, but no less than reasonable care; (b) not use the other party's Proprietary Information except as necessary to perform obligations or exercise rights under these Terms; and (c) not disclose the other party's Proprietary Information to any third party without prior written consent. Confidentiality obligations do not apply to information that: (i) is or becomes publicly available through no breach of these Terms; (ii) was already known before disclosure; (iii) is independently developed without use of Proprietary Information; or (iv) must be disclosed by law or court order, provided that prompt written notice is given where legally permitted. Confidentiality obligations survive for five (5) years following disclosure.
6.2 Customer Data Ownership.
Customer retains all right, title, and interest in and to Customer Data. Alset does not claim ownership of Customer Data.
6.3 License to Alset.
Customer grants Alset a limited, non-exclusive license to access, process, store, and use Customer Data solely as necessary to provide and improve the Service, comply with applicable law, and enforce these Terms.
6.4 Aggregate Data Rights.
Alset may collect and analyze data and information relating to the provision, use, and performance of the Service. Alset may use such information to improve and enhance the Service and may disclose such data solely in aggregate or de-identified form that does not identify Customer or any individual. No such use will expose Customer's Proprietary Information.
6.5 Data Isolation.
Alset implements logical data isolation between Merchant workspaces. Alset will not share one Customer's data with any other 3PL Operator or their Merchants.
6.6 Alset Intellectual Property.
Alset and its licensors own all right, title, and interest in and to the Service, including all software, improvements, enhancements, modifications, interfaces, documentation, branding, and underlying technology. These Terms grant Customer no rights in the Service other than the limited license in Section 3.1. There are no implied licenses.
6.7 Feedback.
If Customer provides suggestions, ideas, or feedback about the Service ("Feedback"), Customer assigns to Alset all rights in such Feedback. Alset may use and exploit Feedback in any manner without obligation of compensation or attribution. Customer agrees not to submit Feedback that Customer considers confidential or proprietary.
6.8 Marks.
3PLicity and associated logos and marks are trademarks of Alset, Inc. Customer may not use these marks without prior written consent.
7. Customer Data and Privacy
7.1 Privacy Policy.
Alset's collection and use of personal information is governed by the 3PLicity Privacy Policy at 3plicity.com/privacy, incorporated into these Terms by reference.
7.2 Data Export.
Customer may export Customer Data at any time during the term using the export functionality within the Service. Following termination, Alset will make Customer Data available for electronic retrieval for thirty (30) days. After this period, Alset may delete Customer Data from its systems.
7.3 Third-Party Integrations.
The Service includes integrations with third-party platforms including Shopify, Amazon Seller, and TikTok Shop. When Customer enables an integration, Customer Data may be transmitted to and from those platforms subject to their respective terms and privacy policies. Alset is not responsible for the data practices of third-party platforms.
7.4 Security.
Alset will implement and maintain reasonable technical and organizational measures to protect Customer Data against unauthorized access, disclosure, or loss. Alset will notify Customer promptly upon becoming aware of a confirmed breach of Customer Data.
8. Copyright Policy
DMCA Notice
Alset respects the intellectual property rights of others and requires users of the Service to do the same. If you believe that content accessible through the Service infringes your copyright, please provide the following information in writing to Alset's designated Copyright Agent: (a) your physical or electronic signature; (b) identification of the copyrighted work claimed to be infringed; (c) identification of the material claimed to be infringing; (d) your contact information (address, telephone, email); (e) a statement that you have a good faith belief that the use is not authorized; and (f) a statement, under penalty of perjury, that the information is accurate and you are authorized to act on behalf of the copyright owner.
Copyright Agent
Alset, Inc. | 200 Continental Drive, Suite 401, Newark, Delaware 19713 | contact@alset.com.mx
9. Indemnification
9.1 By Customer.
Customer agrees to indemnify, defend, and hold harmless Alset and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) Customer's use of the Service in violation of these Terms; (b) Customer Data; (c) Customer's relationship with its Merchants; or (d) Customer's violation of any applicable law or third-party rights.
9.2 By Alset.
Alset will hold Customer harmless from liability to third parties resulting from infringement by the Service of any U.S. patent, copyright, or misappropriation of any trade secret, provided that Customer: (a) promptly notifies Alset in writing of the claim; (b) gives Alset sole control of the defense and settlement; and (c) provides reasonable cooperation at Alset's expense. This indemnity does not apply where the claim arises from: Customer's modification of the Service; combination of the Service with third-party products; Customer's continued use after being notified of the infringement; or Customer's use not in accordance with these Terms. If the Service is held to infringe, Alset may at its option: (i) modify the Service to be non-infringing; (ii) obtain a license for continued use; or (iii) terminate the Agreement and refund any prepaid, unused fees.
10. Warranties and Disclaimers
10.1 Alset Warranty.
Alset will use commercially reasonable efforts consistent with prevailing industry standards to maintain the Service in a manner that minimizes errors and interruptions, and to provide support in a professional and workmanlike manner. Alset does not warrant that the Service will be uninterrupted or error-free.
10.2 Disclaimer.
EXCEPT AS EXPRESSLY SET FORTH IN SECTION 10.1, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. ALSET AND ITS SUPPLIERS EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, AND NON-INFRINGEMENT. IF APPLICABLE LAW REQUIRES ANY WARRANTIES WITH RESPECT TO THE SERVICE, ALL SUCH WARRANTIES ARE LIMITED IN DURATION TO NINETY (90) DAYS FROM THE DATE OF FIRST USE.
10.3 Customer Warranty.
Customer warrants that: (a) it has the right to provide Customer Data to Alset; (b) Customer Data does not infringe any third-party rights; and (c) use of the Service will comply with all applicable laws.
11. Limitation of Liability
11.1 Limitation.
NOTWITHSTANDING ANYTHING TO THE CONTRARY, EXCEPT FOR BODILY INJURY OF A PERSON, ALSET AND ITS SUPPLIERS, OFFICERS, AFFILIATES, REPRESENTATIVES, CONTRACTORS, AND EMPLOYEES SHALL NOT BE RESPONSIBLE OR LIABLE UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR OTHER THEORY: (A) FOR ERROR OR INTERRUPTION OF USE, LOSS OR INACCURACY OR CORRUPTION OF DATA, OR COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; (B) FOR ANY INDIRECT, EXEMPLARY, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES; (C) FOR ANY MATTER BEYOND ALSET'S REASONABLE CONTROL; OR (D) FOR ANY AMOUNTS THAT, TOGETHER WITH AMOUNTS ASSOCIATED WITH ALL OTHER CLAIMS, EXCEED THE TOTAL FEES PAID BY CUSTOMER TO ALSET IN THE TWELVE (12) MONTHS PRIOR TO THE ACT THAT GAVE RISE TO THE LIABILITY — IN EACH CASE, WHETHER OR NOT ALSET HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE EXISTENCE OF MORE THAN ONE CLAIM DOES NOT ENLARGE THIS LIMIT.
12. Dispute Resolution
12.1 Informal Resolution First.
Before initiating arbitration, the parties agree to attempt good-faith informal resolution. The party initiating a dispute must send written notice to the other party describing the dispute. The parties will meet and confer telephonically or by videoconference within 45 days of the notice. This informal process is a condition precedent to arbitration.
12.2 Binding Arbitration.
If informal resolution fails within 60 days of the notice, either party may initiate binding arbitration. Disputes shall be resolved by JAMS under its Commercial Arbitration Rules. Claims under $250,000 shall use JAMS Streamlined Arbitration Rules (jamsadr.com/rules-streamlined-arbitration); all other claims shall use JAMS Comprehensive Rules (jamsadr.com/rules-comprehensive-arbitration). The Federal Arbitration Act governs the interpretation and enforcement of this Section.
12.3 Arbitration Location.
Unless the parties agree otherwise, arbitration will be conducted in Newark, Delaware, or virtually. The arbitrator may permit limited exchange of information consistent with the expedited nature of arbitration. All materials exchanged in arbitration are confidential.
12.4 Arbitrator Authority.
The arbitrator has exclusive authority to resolve disputes subject to arbitration, including disputes about the interpretation or enforceability of this Section, except that: courts of competent jurisdiction shall decide all disputes about the Class Action Waiver in Section 12.5 and all disputes about whether a party has satisfied the informal resolution condition precedent. The arbitrator may award any individual remedy available at law or in equity. The award is final and binding, and judgment may be entered in any court of competent jurisdiction.
12.5 Class Action Waiver.
TO THE EXTENT PERMITTED BY LAW, EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, REPRESENTATIVE, OR COLLECTIVE ACTION. THE PARTIES WAIVE ALL RIGHTS TO HAVE ANY DISPUTE HEARD, ADMINISTERED, OR RESOLVED ON A CLASS OR MASS BASIS. ONLY INDIVIDUAL RELIEF IS AVAILABLE.
12.6 Attorneys' Fees.
The parties bear their own attorneys' fees in arbitration unless the arbitrator finds a claim was frivolous or brought for an improper purpose. The prevailing party in any court action to compel arbitration or enforce an award is entitled to recover reasonable costs and attorneys' fees.
12.7 Opt-Out Right.
You have the right to opt out of the arbitration agreement in this Section 12 by sending written notice to Alset at contact@alset.com.mx or 200 Continental Drive, Suite 401, Newark, Delaware 19713, within thirty (30) days of the date you first accept these Terms. Your notice must include your name, account email address, and a clear statement that you wish to opt out of arbitration. Opting out does not affect any other part of these Terms.
12.8 Batch Arbitration.
If 100 or more substantially similar arbitration demands are filed against Alset by or with the assistance of the same law firm within a 30-day period, JAMS shall administer them in batches of 100, with one arbitrator per batch, one set of fees per side per batch, and one final award per batch. This provision does not authorize class or collective arbitration.
12.9 Small Claims.
Either party may bring an individualized claim in small claims court if the claim qualifies and remains in that court.
12.10 Governing Law.
These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. The Federal Arbitration Act governs Section 12.
12.11 California Residents.
If you are a California resident, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Product of the California Department of Consumer Affairs at 400 R Street, Sacramento, CA 95814 or (800) 952-5210.
13. Term and Termination
13.1 Term.
These Terms commence when Customer first registers or uses the Service and continue until terminated as provided in this Section.
13.2 Cancellation by Customer.
Customer may cancel the account at any time through account settings or by contacting support@alset.com.mx. Cancellation stops future billing. Any usage fees accrued before cancellation remain due and payable.
13.3 Termination by Alset.
Alset may suspend or terminate Customer's access immediately upon notice if: (a) Customer materially breaches these Terms and fails to cure within ten (10) days of written notice; (b) Customer fails to pay fees when due (no cure period required); (c) Customer becomes insolvent or subject to bankruptcy proceedings; or (d) Alset reasonably believes continued access poses a security risk or legal liability.
13.4 Effect of Termination.
Upon termination: (a) all licenses immediately terminate; (b) Customer must cease all use of the Service; (c) Alset will make Customer Data available for retrieval for thirty (30) days, after which Alset may delete it; and (d) all payment obligations accrued before termination survive. Alset will not be liable to Customer for any termination of access in accordance with these Terms.
13.5 Survival.
Sections 5 (Fees), 6 (Confidentiality and Proprietary Rights), 7 (Customer Data), 8 (Copyright Policy), 9 (Indemnification), 10.2 (Disclaimer), 11 (Limitation of Liability), 12 (Dispute Resolution), 13.4 (Effect of Termination), and 14 (General Provisions) survive termination.
14. General Provisions
14.1 Electronic Communications.
By registering for the Service, Customer consents to receive communications from Alset electronically, including via email and in-app notices. Customer agrees that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing.
14.2 Entire Agreement.
These Terms, together with the Privacy Policy, constitute the entire agreement between the parties regarding the Service and supersede all prior agreements, representations, and understandings. No terms of any purchase order or similar document shall have force or effect.
14.3 Amendments.
Alset may amend these Terms by posting the updated version at 3plicity.com/terms and providing at least thirty (30) days' notice via email. Continued use after the effective date constitutes acceptance.
14.4 Severability.
If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary to make it valid, and the remaining provisions will remain in full force.
14.5 Waiver.
Failure to enforce any provision does not constitute a waiver. All waivers must be in writing.
14.6 Assignment.
Customer may not assign or transfer these Terms without Alset's prior written consent. Alset may freely assign these Terms, including in connection with a merger, acquisition, or sale of assets. Any unauthorized assignment is void. These Terms bind and benefit permitted assignees.
14.7 Force Majeure.
Neither party is liable for delays or failures caused by circumstances beyond its reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, or internet or power outages.
14.8 No Agency.
No agency, partnership, joint venture, or employment relationship is created by these Terms. Neither party has authority to bind the other.
14.9 Prevailing Party Fees.
In any action to enforce rights under these Terms, the prevailing party is entitled to recover reasonable costs and attorneys' fees.
14.10 Notices.
Legal notices to Alset must be sent to contact@alset.com.mx or by mail to Alset, Inc., 200 Continental Drive, Suite 401, Newark, Delaware 19713, +1 (314) 582-5738. Notices to Customer will be sent to the email address on file and are effective upon delivery.
14.11 No Third-Party Beneficiaries.
These Terms do not create third-party beneficiary rights. Merchants accessing the Service through a 3PL Operator account are not parties to these Terms and have no direct rights against Alset.
14.12 Copyright Notice.
Copyright © 2025 Alset, Inc. All rights reserved. All trademarks, logos, and service marks displayed on the Service are the property of Alset, Inc. or their respective owners. Unauthorized use is prohibited.